Ticket access problems
Troubleshooting issues with accessing, viewing, or managing your ticket entries on Zwee.
In this article:
Quick Ticket Access Fixes - Try These First:
• Check your email for purchase confirmation
• Log into the correct account
• Look in "My Tickets" or "My Entries"
• Refresh the page and wait for loading
• Check spam/junk email folders
• Try a different browser or clear cache
Can't find purchased tickets
Where to look for your tickets
My Tickets page
Go to My Tickets to see all your active entries and past purchases.
Account dashboard
Check your account dashboard for a complete overview of all purchases and entries.
Email confirmations
Search your email for purchase confirmations from Zwee with ticket details.
Common reasons tickets might seem missing
Account Issues
- • Logged into wrong account
- • Multiple email accounts used
- • Account not fully created
- • Guest purchase without account
Purchase Issues
- • Payment failed after submission
- • Transaction incomplete
- • Browser closed during purchase
- • Network error during processing
Check Multiple Email Accounts
If you use multiple email addresses, you might have created accounts with different emails. Check all your email accounts for Zwee purchase confirmations.
Tickets not showing after purchase
Immediate steps after purchase
What should happen after a successful purchase:
- • You'll see a purchase confirmation page
- • Confirmation email sent within 5 minutes
- • Tickets appear in "My Tickets" immediately
- • Account dashboard updates with new entries
If this didn't happen:
- • Your payment may have failed during processing
- • There might have been a technical error
- • Your browser session may have expired
- • Network connectivity issues occurred
Checking your purchase status
Check your email
Look for purchase confirmation emails from support@zwee.com. Check spam/junk folders too.
Check your payment method
Verify if the charge appeared on your bank statement or credit card.
Wait 24 hours
Sometimes there can be delays in processing. Check again after 24 hours.
Contact support
If charges were made but no tickets received, contact our support team immediately.
Listing entry delays
For high-demand listings, there might be short delays in ticket processing:
Normal processing times:
- • Standard listings: Immediate
- • High-demand drops: 5-15 minutes
- • System busy periods: Up to 30 minutes
- • Peak traffic times: Up to 1 hour
Issues viewing ticket details
Page loading problems
Common loading issues:
- • Page stuck loading
- • Blank or empty ticket pages
- • Error messages when clicking tickets
- • Images not displaying
Quick fixes:
- • Refresh the page (F5 or Cmd+R)
- • Clear browser cache and cookies
- • Try a different browser
- • Check internet connection
Browser compatibility issues
Zwee works best with modern browsers. If you're having issues:
Recommended browsers:
- • Chrome (latest version)
- • Safari (latest version)
- • Firefox (latest version)
- • Edge (latest version)
Browser settings to check:
- • JavaScript enabled
- • Cookies enabled
- • Pop-up blocker disabled for Zwee
- • Ad blockers paused
Mobile app issues
If you're having trouble viewing tickets on mobile:
- • Update the app to the latest version
- • Restart the app completely (force close and reopen)
- • Check your internet connection (try switching between WiFi and cellular)
- • Free up device storage if your device is running low on space
- • Try the web version as an alternative
Account and login problems
Wrong account logged in
This is one of the most common reasons people can't find their tickets:
Check if you're in the right account:
- • Look at the email address shown in your profile
- • Check if it matches the email where you received purchase confirmations
- • Try logging out and logging in with a different email
- • Check if you have multiple social login accounts (Google, Facebook, etc.)
Guest purchases vs account purchases
Understanding different purchase types:
Guest Purchase:
- • Purchased without creating account
- • Tickets sent via email only
- • Need to create account to view online
- • Must use same email address
Account Purchase:
- • Made while logged into account
- • Tickets visible in account dashboard
- • Full purchase history available
- • Easy to manage and track
Account verification issues
If your account isn't fully verified, you might have limited access:
Steps to complete verification:
- • Check for verification emails in your inbox
- • Complete email verification if pending
- • Verify phone number if required
- • Complete profile information
Ticket transfer issues
Can't transfer tickets
If you're unable to transfer tickets to another user:
Common restrictions:
- • Transfer period has expired
- • Listing doesn't allow transfers
- • Winner already selected
- • Account verification required
What to check:
- • Transfer deadline date
- • Listing transfer policy
- • Both accounts verified
- • Recipient's account active
Receiving transferred tickets
If someone transferred tickets to you but you don't see them:
- • Check your email for transfer notification
- • Log into your Zwee account using the correct email
- • Accept the transfer if required
- • Contact the sender to confirm they used the right email address
- • Check spam folder for transfer emails
Getting ticket support
When to contact support
Contact us if:
- • Payment charged but no tickets received
- • Tickets missing after 24 hours
- • Unable to access purchased tickets
- • Transfer issues persist
Have this information ready:
- • Your account email address
- • Purchase confirmation email
- • Transaction ID or reference number
- • Screenshots of any error messages
Online Support
Urgent Ticket Issues
For time-sensitive ticket problems (draw deadlines, entry expiring soon):
Priority Support: Use our contact form and mark as "Urgent Ticket Issue" for faster response.
Related articles
Was this article helpful?
Still need help? Contact support