Zwee Privacy Policy

1. Introduction

Zwee respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect the following types of data:

• Personal Information: Name, email, phone number, shipping address.
• Account Information: Username, password, and account settings.
• Payment Data: Transaction details (processed securely through third-party providers).
• Usage Data: Information on how you interact with the platform.
• Device & Location Data: IP address, browser type, and location (if permitted by the user).

3. How We Use Your Information

We use your data for the following purposes:

To provide Zwee services, including processing transactions and fulfilling orders.

To improve user experience, such as personalization and recommendation features.

For security purposes, including fraud detection and account verification.

For marketing & promotions, where you have given consent.

4. Sharing of Data

We may share data with:

Service providers (e.g., payment processors, hosting providers) for operational needs.

Legal authorities if required by law or to protect Zwee's rights.

Business partners in case of a merger, acquisition, or partnership.

5. User Control & Data Rights

You have the following rights regarding your personal data:

Access & Correction: You may request a copy of your data and correct inaccuracies.

Deletion: You may request data deletion where legally permitted.

Marketing Preferences: You may opt-out of promotional communications at any time.

6. Data Security

• We implement industry-standard security measures to protect user data.
• Payment transactions are encrypted and processed through secure third-party gateways.
• Zwee is not responsible for security breaches caused by third-party platforms.

7. SMS/Text Messaging

When you provide your phone number and consent to receive text messages, we use your phone number to send you SMS messages. Here's how we handle your phone data:

Collection: We collect your phone number when you opt in to receive SMS messages during account registration or through your account settings.

Use: Your phone number is used exclusively to send you account verification codes, security alerts, drawing/win notifications, payment confirmations, and order updates.

Storage: Your phone number is stored securely in our database and is never sold or shared with third parties for marketing purposes.

Third-Party Providers: We use Twilio, a secure messaging platform, to deliver SMS messages. Twilio processes your phone number solely to deliver messages on our behalf.

Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message. Your phone number will be removed from our SMS list, though we may retain it for account verification purposes.

Data Retention: We retain your phone number for as long as your account is active. Upon account deletion, your phone number is permanently removed from our systems.

8. Cookies & Tracking Technologies

Zwee uses cookies and analytics tools to improve platform functionality.

Users can manage cookie preferences in their browser settings.

9. Children's Privacy

Zwee does not knowingly collect data from users under the age of 18.

If we discover a minor has provided data, we will take steps to delete it.

10. Changes to This Privacy Policy

Zwee reserves the right to modify this policy. Users will be notified of significant changes.

11. Contact Information

For privacy-related inquiries, contact: info@zwee.io