App problems & technical issues
Troubleshooting mobile app crashes, website loading issues, and performance problems on Zwee.
In this article:
Quick App Fixes - Try These First:
• Restart the app completely
• Check your internet connection
• Update to the latest app version
• Clear app cache or browser data
• Restart your device
• Try using a different browser/device
Mobile app issues
App crashes and freezing
Common causes:
- • Outdated app version
- • Low device storage
- • Too many apps running
- • Device memory issues
- • Corrupted app data
Solutions to try:
- • Force close and restart app
- • Update to latest version
- • Free up device storage
- • Close other running apps
- • Restart your device
Step-by-step app troubleshooting
Force close the app
Double-tap home button (iOS) or use recent apps (Android) to completely close Zwee app.
Check for app updates
Go to App Store (iOS) or Play Store (Android) and update Zwee to the latest version.
Restart your device
Power off your phone completely, wait 30 seconds, then turn it back on.
Clear app cache
In device settings, find Zwee app and clear cache (Android) or offload app (iOS).
App won't open or install
Installation issues:
- • Check device compatibility
- • Ensure sufficient storage space
- • Verify stable internet connection
- • Try downloading via WiFi
App won't launch:
- • Delete and reinstall the app
- • Check for iOS/Android updates
- • Restart device before opening
- • Contact support if problem persists
App Requirements
iOS: Requires iOS 13.0 or later • Android: Requires Android 7.0 (API level 24) or higher
Website problems
Page won't load or displays errors
Common error types:
- • "Page not found" (404) errors
- • "Server error" (500) messages
- • Blank white pages
- • Endless loading screens
- • "Connection timed out" errors
Quick browser fixes:
- • Refresh the page (F5 or Cmd+R)
- • Try hard refresh (Ctrl+F5)
- • Clear browser cache
- • Disable browser extensions
- • Try incognito/private mode
Browser compatibility
Zwee works best with modern, updated browsers:
Recommended browsers:
- • Chrome: Version 90+
- • Safari: Version 14+
- • Firefox: Version 88+
- • Edge: Version 90+
Required settings:
- • JavaScript enabled
- • Cookies enabled
- • Local storage enabled
- • Pop-ups allowed for zwee.com
Clearing browser data
If pages aren't loading correctly, try clearing your browser data:
Chrome:
Settings → Privacy and security → Clear browsing data → Select "Cookies" and "Cached images and files"
Safari:
Safari menu → Clear History → Select time range → Clear History
Firefox:
Menu → Settings → Privacy & Security → Clear Data → Check both boxes and Clear
Slow loading & performance
App or website loading slowly
Common causes:
- • Slow internet connection
- • High server traffic
- • Too many browser tabs open
- • Device low on memory
- • Background apps using bandwidth
Performance improvements:
- • Check internet speed
- • Close unnecessary tabs/apps
- • Switch to faster WiFi
- • Disable browser extensions
- • Restart your device
Images not loading or taking too long
If product images, profiles, or other graphics won't load:
- • Check your internet connection - try loading other websites
- • Disable image compression if you're on a slow connection
- • Clear browser cache to refresh stored image data
- • Try a different browser to see if it's browser-specific
- • Disable ad blockers temporarily, as they can block images
Features not working properly
If buttons, forms, or interactive elements aren't responding:
Try a different browser
Switch to Chrome, Safari, or Firefox to see if the issue is browser-specific.
Disable browser extensions
Ad blockers and privacy extensions can interfere with website functionality.
Check JavaScript settings
Ensure JavaScript is enabled in your browser settings.
Connection problems
Internet connection issues
Symptoms:
- • "No internet connection" errors
- • Pages timeout or fail to load
- • App says "offline mode"
- • Features work intermittently
Solutions:
- • Check your WiFi connection
- • Try switching to cellular data
- • Restart your router/modem
- • Move closer to WiFi router
Network configuration issues
Some networks (corporate, school, public WiFi) may block certain features:
If you're on a restricted network:
- • Try using your cellular data instead
- • Ask your IT department about accessing zwee.com
- • Use a different WiFi network if available
- • Check if firewall settings are blocking the site
Testing your connection
To determine if connection issues are specific to Zwee:
- • Try other websites to see if they load properly
- • Test speed using speedtest.net or similar service
- • Check social media or news sites for comparison
- • Ask others on the same network if they have issues
Device compatibility
Supported devices and systems
Mobile Devices:
- • iPhone 7 and newer
- • iOS 13.0 or later
- • Android 7.0+ devices
- • 2GB+ RAM recommended
Desktop/Laptop:
- • Windows 10+
- • macOS 10.14+
- • Linux (Ubuntu 18.04+)
- • 4GB+ RAM recommended
Tablets:
- • iPad (6th gen+)
- • iPadOS 13+
- • Android tablets 7.0+
- • 10-inch+ screen preferred
Older device limitations
If you're using an older device, you might experience:
Common issues:
- • Slower loading times
- • App crashes or freezing
- • Some features not available
- • Interface display problems
Workarounds:
- • Use the website instead of app
- • Close other apps while using Zwee
- • Use WiFi for better performance
- • Consider upgrading your device
Storage and memory issues
Low storage or memory can cause app problems:
How to free up space:
- • Delete unused apps and photos
- • Clear cache for all apps
- • Move files to cloud storage
- • Restart device to clear memory
Getting technical support
When to contact support
Contact us if:
- • App crashes persist after troubleshooting
- • Website features completely broken
- • Error messages appear repeatedly
- • Unable to complete purchases
Include this information:
- • Device type and operating system
- • Browser type and version
- • App version (if using mobile app)
- • Screenshots of error messages
Technical Support
Known Issues
Before reporting, check if there are known widespread issues:
Status Updates: Follow our system status page for real-time updates on outages and maintenance.
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