Reporting suspicious activity
Help us maintain a safe and trustworthy marketplace by reporting suspicious activity, fraudulent listings, and inappropriate behavior. Your reports protect the entire Zwee community.
Help Keep Zwee Safe
Your reports help us maintain a safe and trustworthy marketplace. When you report suspicious activity, you're protecting yourself and the entire Zwee community from scams, fraud, and inappropriate behavior.
In this article
What to Report
Help us maintain a safe marketplace by reporting any suspicious, fraudulent, or inappropriate activity. Here are the types of issues you should report immediately.
Suspicious Listings
- • Counterfeit or fake products
- • Prices that seem too good to be true
- • Listings with stolen product photos
- • Products that violate our policies
- • Misleading descriptions or claims
- • Duplicate or spam listings
- • Items that can't be legally sold
Inappropriate Behavior
- • Harassment or threats
- • Abusive or offensive language
- • Attempts to move transactions off-platform
- • Requests for personal information
- • Impersonation of other users
- • Spam or unwanted messages
- • Manipulation of reviews or ratings
Fraud and Scam Indicators
Financial Scams
- • Requests for wire transfers or cash payments
- • Unusual payment method requirements
- • Overpayment scams or "refund" requests
- • Requests for gift cards as payment
Identity Theft
- • Requests for social security numbers
- • Phishing attempts for login credentials
- • Suspicious links or attachments
- • Unusual verification requests
How to Report
Zwee provides multiple ways to report suspicious activity. Choose the method that's most convenient for your situation and the urgency of the issue.
In-App Reporting
The fastest way to report issues directly from the listing, profile, or message.
- • Click "Report" button
- • Select issue type
- • Add details
- • Submit report
Email Report
Send detailed reports with attachments to our security team.
Email: security@zwee.com
Response: Within 24 hours
Emergency Hotline
For urgent security threats or active fraud attempts.
Phone: 1-800-ZWEE-SEC
Available: 24/7
Reporting Suspicious Listings
When you encounter a suspicious listing, reporting it helps protect other users and maintains the integrity of our marketplace.
Step-by-Step Reporting
- 1. Navigate to the listing - Go to the specific listing page
- 2. Find the "Report" button - Located near the listing title or actions
- 3. Select the issue type - Choose the most accurate category
- 4. Provide details - Explain what makes this listing suspicious
- 5. Add evidence - Include screenshots or links if helpful
- 6. Submit your report - You'll receive a confirmation email
Report Categories
Product Issues
- • Counterfeit goods - Fake designer items, replicas
- • Stolen items - Products obtained illegally
- • Prohibited items - Weapons, drugs, adult content
- • Misleading descriptions - False claims about condition or features
Listing Violations
- • Duplicate listings - Same item posted multiple times
- • Spam content - Irrelevant or promotional material
- • Wrong category - Items listed in incorrect sections
- • Pricing issues - Unrealistic or manipulative pricing
What to Include in Your Report
Essential Information:
- • Listing URL or ID - Direct link to the problematic listing
- • Specific concerns - Clearly explain what's wrong
- • Supporting evidence - Screenshots, links to authentic versions
- • Date and time - When you discovered the issue
- • Your interaction - Any communication with the seller
Reporting User Behavior
Sometimes you may encounter users who violate our community guidelines or engage in inappropriate behavior. Reporting these incidents helps us maintain a respectful environment for everyone.
Types of User Violations
Harassment & Abuse
- • Threatening or intimidating messages
- • Hate speech or discriminatory language
- • Persistent unwanted contact
- • Doxxing or sharing personal information
- • Cyberbullying or trolling behavior
Fraudulent Behavior
- • Identity impersonation
- • False seller credentials
- • Manipulation of reviews or ratings
- • Bait-and-switch tactics
- • Payment fraud attempts
How to Report Users
From User Profiles:
- 1. Visit the user's profile page
- 2. Click the "Report User" button (usually in profile actions)
- 3. Select the violation type from the dropdown
- 4. Provide detailed explanation of the behavior
- 5. Include screenshots of messages or interactions
- 6. Submit the report
Reporting Messages
In Chat/Messages:
- • Individual messages: Long-press or right-click → "Report Message"
- • Entire conversation: Go to conversation settings → "Report User"
- • Screenshots: Take screenshots before reporting (messages may be deleted)
- • Context: Include the full conversation context in your report
Investigation Process
Understanding our investigation process helps you know what happens after you submit a report and what to expect during the review period.
How We Handle Reports
Report Received
Your report is logged and assigned a case number
Initial Review
Security team reviews the report and evidence
Investigation
Detailed investigation and evidence gathering
Action Taken
Appropriate measures implemented if violations found
Response Timeframes
High Priority
Security threats, fraud, harassment
Response: Within 1 hour
Medium Priority
Policy violations, spam content
Response: Within 24 hours
Standard Priority
General concerns, minor violations
Response: Within 72 hours
Possible Actions
Depending on the severity, we may:
- • Send a warning to the violating user
- • Remove the problematic listing or content
- • Temporarily restrict account privileges
- • Require additional verification
- • Permanently suspend the account
- • Report to law enforcement (if applicable)
- • Implement additional monitoring
- • Update our policies and detection systems
Privacy Protection
We take your privacy seriously when you submit reports. Your identity and personal information are protected throughout the investigation process.
What We Protect
- • Your identity as the reporter
- • Your contact information
- • Personal details in your report
- • Your communication history
- • Any sensitive information shared
Anonymous Reporting
- • Reports can be submitted anonymously
- • Your username won't be shared with reported users
- • We don't reveal who made the report
- • Follow-up communication is optional
- • Evidence is reviewed without identifying the reporter
Information Sharing
When we might share information:
- • Law enforcement: If required by legal subpoena or court order
- • Safety threats: To prevent imminent harm or danger
- • Legal compliance: When mandated by applicable laws
- • With your consent: If you explicitly authorize sharing
Note: Even in these cases, we share only the minimum necessary information.
Following Up on Reports
After submitting a report, you may want to know what happened or follow up on the investigation. Here's how to track your reports and get updates.
Tracking Your Reports
Report Status Options:
In Your Account
- • Go to Account Settings → Security
- • View "My Reports" section
- • See status updates and case numbers
- • Track investigation progress
Email Updates
- • Confirmation email when report is received
- • Updates when investigation begins
- • Notification when action is taken
- • Case closure confirmation
Report Status Meanings
Under Review
Our team is actively investigating your report
Additional Info Needed
We may contact you for more details or evidence
Action Taken
We've addressed the issue according to our policies
Case Closed
Investigation complete, no further action needed
When to Follow Up
Contact us again if:
- • No response after the expected timeframe for your priority level
- • The issue continues or escalates after reporting
- • You have new evidence or information to add
- • You have questions about the investigation process
- • You experience retaliation for making a report
Related Articles
Security Topics
Community Guidelines
Need to Report Something Right Now?
Don't wait - report suspicious activity immediately to help keep our community safe.
Was this article helpful?
Still need help? Contact support