Account Deactivation
Learn about your options for temporarily or permanently deactivating your Zwee account, including what happens to your data and how to reactivate if needed.
Important Notice
Before deactivating your account, please consider the alternatives below. Deactivation will affect your access to listings, tickets, and other platform features.
For temporary breaks, consider adjusting your notification settings instead of full deactivation.
Table of Contents
Types of Deactivation
Temporary Deactivation
- • Account is hidden but data is preserved
- • Can be reactivated anytime by logging in
- • Tickets and profile remain intact
- • Notifications are paused
- • Ideal for breaks or privacy needs
Permanent Deletion
- • Account and all data are permanently removed
- • Cannot be undone after 30-day grace period
- • All tickets, profile, and history deleted
- • Username becomes available for others
- • Complete removal from platform
Temporary Deactivation
Temporary deactivation allows you to take a break from Zwee while preserving all your data and settings. Your account will be hidden from public view, but everything remains intact for when you return.
Step-by-Step Process
Go to Account Settings
Navigate to Settings → Account → Privacy & Security
Select "Deactivate Account"
Click on the "Temporarily Deactivate Account" option
Choose Reason (Optional)
Help us improve by selecting why you're taking a break
Confirm Deactivation
Review the information and confirm your decision
What Happens During Temporary Deactivation
- • Your profile becomes invisible to other users
- • You can't participate in new listings or drawings
- • Existing tickets remain valid but hidden
- • Notifications are paused
- • Data is preserved and ready for reactivation
Permanent Account Deletion
Warning: This Action Cannot Be Undone
Permanent deletion removes all your data from our systems after a 30-day grace period. Consider temporary deactivation as an alternative.
Before You Proceed
Download Your Data
Request a copy of your data from Account Settings → Privacy → Download Data
Cancel Active Listings
Withdraw from any active listings or drawings you're participating in
Settle Outstanding Issues
Resolve any pending tickets, payments, or support requests
Consider Alternatives
Review temporary deactivation or privacy settings as alternatives
Deletion Process
Contact Support
Send a deletion request to support@zwee.com with your account details
Identity Verification
Complete identity verification to confirm the deletion request
30-Day Grace Period
Your account enters a 30-day waiting period where you can still cancel the deletion
Permanent Removal
After 30 days, all data is permanently deleted from our systems
Data Handling & Privacy
Temporary Deactivation
Permanent Deletion
Data Retention Policy
We follow strict data protection guidelines. Temporary deactivation preserves all data for easy reactivation. Permanent deletion removes personal data while maintaining anonymized transaction records for legal compliance.
Account Reactivation
Reactivating Temporary Deactivation
Log In Normally
Use your regular email and password to sign in
Confirm Reactivation
Click "Reactivate Account" when prompted
Account Restored
All your data and settings are immediately available
After Reactivation
Welcome Back!
Your account reactivation is instant. Everything will be exactly as you left it, including your wallet balance, tickets, and personalized settings.
Alternatives to Consider
Before deactivating your account, consider these alternatives that might address your concerns:
Notification Management
Reduce or pause notifications without deactivating your account.
Manage Notifications →Activity Pause
Stop participating in new listings while keeping your account active.
Manage Participation →Getting Help
Live Chat
Get instant help from our support team
Frequently Asked Questions
Can I reactivate my account anytime?
Yes, temporarily deactivated accounts can be reactivated instantly by logging in. Permanently deleted accounts cannot be recovered after the 30-day grace period.
What happens to my active tickets during deactivation?
Active tickets remain valid during temporary deactivation but are hidden from public view. If you win during deactivation, you'll be notified via email and can reactivate to claim prizes.
Will I lose my username if I deactivate?
Temporary deactivation preserves your username. Permanent deletion releases your username for others to use after 90 days.
Can I download my data before deleting my account?
Yes, you can request a copy of your data from Account Settings → Privacy → Download Data. We recommend doing this before permanent deletion.
What happens to my wallet balance?
Wallet balances are preserved during temporary deactivation. For permanent deletion, you must withdraw or spend your balance before the deletion process completes.
How long does permanent deletion take?
Permanent deletion has a 30-day grace period where you can cancel the request. After 30 days, deletion is processed within 7 business days and cannot be undone.
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