Community Guidelines
Building a safe, respectful, and thriving community together
Our Community Promise
Zwee is built on trust, respect, and shared excitement for premium products. These guidelines help maintain a positive environment where everyone can participate safely and enjoy authentic connections.
Table of Contents
Respect & Human Dignity
Treat Everyone with Respect
Every member of the Zwee community deserves to be treated with dignity and respect, regardless of their background, beliefs, or circumstances.
✅ What We Encourage:
- • Polite and constructive communication
- • Supporting fellow community members
- • Celebrating others' successes
- • Offering helpful advice when appropriate
- • Using inclusive and welcoming language
Zero Tolerance for Harassment
We have zero tolerance for harassment, bullying, or discriminatory behavior of any kind.
❌ Strictly Prohibited:
- • Harassment, bullying, or intimidation
- • Discrimination based on race, gender, religion, or other protected characteristics
- • Hate speech or offensive language
- • Personal attacks or doxxing
- • Sexual harassment or inappropriate advances
Authentic Interactions
Be Genuine and Transparent
Authenticity builds trust within our community. Be honest about your identity, experiences, and intentions.
✅ Authentic Behavior:
- • Use your real name or consistent username
- • Provide accurate profile information
- • Be honest about your experiences
- • Disclose relevant affiliations
❌ Inauthentic Behavior:
- • Creating fake accounts or impersonation
- • Providing false information
- • Manipulating reviews or ratings
- • Using bots or automated accounts
Social Media Verification
For creators, social media verification helps build trust and authenticity with the community.
Creator Verification Standards:
- • Connect authentic social media accounts
- • Maintain consistent branding across platforms
- • Engage genuinely with your audience
- • Comply with platform-specific guidelines
Safe Marketplace Practices
Secure Transactions
All transactions must be conducted through Zwee's secure platform to ensure safety and protection for all parties.
✅ Safe Practices:
- • Use only Zwee's payment system
- • Keep all communications on the platform
- • Report suspicious activity immediately
- • Verify listing authenticity before participating
- • Review creator profiles and history
Product Authenticity
All products listed on Zwee must be authentic and accurately described. We have zero tolerance for counterfeit goods.
🔍 Authenticity Requirements:
- • All products must be genuine and new
- • Provide proof of purchase when requested
- • Include original packaging and accessories
- • Allow verification by Zwee's authentication team
Content Standards
Appropriate Content
All content shared on Zwee must be appropriate for a general audience and align with our community values.
✅ Appropriate Content:
- • High-quality product images
- • Accurate descriptions
- • Positive community interactions
- • Educational content
- • Celebration posts
❌ Inappropriate Content:
- • Adult or sexually explicit material
- • Violence or graphic content
- • Misleading or false information
- • Spam or irrelevant content
- • Copyrighted material without permission
Intellectual Property Respect
Respect intellectual property rights and only share content you have permission to use.
Copyright Guidelines:
- • Only use your own photos or images you have rights to
- • Credit original creators when appropriate
- • Don't copy descriptions or content from other listings
- • Respect brand trademarks and guidelines
Prohibited Activities
Fraudulent Behavior
Any form of fraud, deception, or manipulation is strictly prohibited and will result in immediate account termination.
❌ Strictly Prohibited:
- • Creating fake accounts or using multiple accounts
- • Manipulating listing outcomes or ticket sales
- • Providing false product information
- • Attempting to circumvent platform fees
- • Money laundering or financial fraud
- • Identity theft or impersonation
External Transactions
All transactions must be conducted through Zwee's platform for safety and security reasons.
⚠️ Not Allowed:
- • Directing users to external payment methods
- • Sharing personal contact information for transactions
- • Attempting to sell products outside the platform
- • Promoting competing marketplace platforms
Spam and Misuse
Keep communications relevant and avoid spamming or misusing platform features.
❌ Spam Behaviors:
- • Excessive messaging or notifications
- • Irrelevant or repetitive content
- • Automated or bot activity
- • Misusing reporting or feedback systems
Creator Responsibilities
Professional Standards
As a creator on Zwee, you represent both yourself and our platform. Maintain high standards of professionalism.
Creator Expectations:
- • Respond to participant inquiries promptly
- • Provide accurate and detailed product descriptions
- • Ship items quickly and securely
- • Maintain professional communication
- • Honor all commitments and agreements
- • Keep your audience informed about listing status
Audience Responsibility
You're responsible for ensuring your audience and content align with Zwee's community standards.
✅ Best Practices:
- • Moderate your community interactions
- • Set clear expectations for your audience
- • Address inappropriate behavior from followers
- • Promote positive engagement
Buyer Responsibilities
Respectful Participation
As a participant in listings, maintain respectful communication and follow platform guidelines.
✅ Good Practices:
- • Read listing details carefully before participating
- • Ask questions respectfully if you need clarification
- • Be patient with creators and other participants
- • Follow through on any commitments you make
- • Provide honest feedback when appropriate
Fair Play
Participate fairly and honestly in all listings without attempting to gain unfair advantages.
⚠️ Fair Play Rules:
- • Don't create multiple accounts to increase chances
- • Don't coordinate with others to manipulate outcomes
- • Don't share insider information
- • Respect listing limits and terms
Reporting Violations
How to Report
If you encounter behavior that violates these guidelines, please report it immediately. Your reports help keep our community safe.
📞 Reporting Options:
- • Use the "Report" button on profiles or listings
- • Email our safety team: safety@zwee.com
- • Contact support through the help center
- • Use our anonymous reporting form
Investigation Process
We take all reports seriously and investigate them promptly while maintaining fairness for all parties involved.
Report Received
We acknowledge your report within 24 hours
Investigation
Our team reviews evidence and context
Action Taken
Appropriate measures are implemented
Follow-up
We keep you informed of the outcome
Enforcement Actions
Violations may result in various enforcement actions depending on the severity and frequency of the issue.
Possible Actions:
- • Warning and educational guidance
- • Temporary restrictions on account features
- • Suspension of account privileges
- • Permanent account termination
- • Legal action for serious violations
Enforcement & Appeals
Fair Enforcement
We enforce these guidelines consistently and fairly, taking into account context and intent when making decisions.
Our Commitment:
- • Consistent application of guidelines
- • Consideration of context and intent
- • Transparent communication about decisions
- • Fair appeals process
Appeals Process
If you believe an enforcement action was taken in error, you can appeal the decision through our appeals process.
How to Appeal:
- • Email appeals@zwee.com within 30 days
- • Provide detailed explanation of your case
- • Include any relevant evidence or context
- • Wait for our response within 5-7 business days
Need Help or Have Questions?
If you have questions about these guidelines or need help with a community issue, we're here to support you.
Quick Help:
Community Resources:
Guidelines Updates
These Community Guidelines may be updated from time to time to reflect changes in our platform, legal requirements, or community needs. We'll notify users of significant changes through email and platform announcements.
Last Updated: June 18, 2025 | Version: 2.0
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